Let’s put it all together with one more story—this time from Sarah Willingham, a British entrepreneur and investor.
So, in my mid-twenties, I was running acquisitions for Pizza Express and walked into a meeting room.
I was two minutes late for the meeting, and the person on the opposite side of the table, the lawyer, looked up and said, ‘Oh, thank goodness for that. Mine’s, uh, white with one sugar, please.’
So I thought, okay, this is a moment. I walked around to the coffee, made him his coffee, put it in front of him and said, ‘Would anybody else like a coffee?’
Nobody said anything. I made mine, sat down. And as he looked up, I watched the color drain from his face as he realized the enormous assumption he’d made.
It was such a beautiful moment in my career. What I thought was my weakness turned out to be my superpower. Guess who walked out with the deal?
Such a powerful story—and yet so simple.